Questions fréquemment posées
Vous recherchez plus d'informations concernant les créations La Faïencerie à Gien et leur composition ? Consultez nos réponses aux questions fréquemment posées ci-dessous.
Products
Can I put my Gien earthenware in the oven or microwave?
Earthenware is particularly sensitive to thermal shock. To ensure the longevity of your tableware, we recommend that you do not use it in the oven or microwave.
How should I wash my Gien tableware?
You can wash your earthenware tableware by hand using a sponge and standard washing-up liquid. You can also safely put your earthenware in the dishwasher for domestic use. Be sure to select regular program (avoid the fast-washing program) and do not exceed the recommended amount of detergent. For more information on using Gien products, visit the Use and Care page.
I would like to personalize my tableware. Who should I send my request to?
For orders of 24 plates or more, the Faïencerie de Gien offers a unique customization service. Please refer to our explanatory brochures and price lists on the page "On-demand customization service", then send your request to wecare@gien.com. We will be delighted to assist you with your projects.
Can you estimate the value of my Gien service?
If you want to have your Gien pieces valued, we advise you to send your request to an auctioneer, as the Faïencerie de Gien is not authorised to carry out this type of appraisal.
I would like to buy a single plate. Is that possible?
Our products sold in sets (plates, cups, etc.) on our website are not sold individually.
Orders and payment
Which payment methods are accepted?
Our website accepts all types of credit cards (Visa, MasterCard, Amex, etc.). For even faster payment, we are delighted to offer PayPal, Apple Pay and Google Pay options.
I cannot place an order.
For assistance with placing your order, please do not hesitate to contact our Customer Service team at wecare@gien.com. We will be delighted to help you.
Where can I find my invoice?
If you have any questions regarding your previous orders or invoices, please contact us by email at wecare@gien.com. We will be happy to assist you.
Divers
Information livraison
Nous sommes heureux de vous proposer un délai de préparation de votre commande de maximum 48h sous réserve de disponibilité des produits. En cas de produits non disponibles ou de problèmes inattendus, vous en serez informé par email dans les plus brefs délais.
Je suis, ou souhaite devenir, client en tant que professionnel
Je suis, ou souhaite devenir, client en tant que professionnel
Nos boutiques
Vous trouverez la liste de nos revendeurs dans notre rubrique "Nos Magasins" . Pour toutes demandes complémentaires, merci de contacter boutiquegien@gien.com
Une question concernant le musée, la manufacture, une visite
Vous trouverez la liste de nos revendeurs dans notre rubrique "Nos Magasins" . Pour toutes demandes complémentaires, merci de contacter museegien@gien.com
