Frequently Asked Questions
Are you looking for more information about the creations of La Faïencerie à Gien and their composition? Consult our answers to frequently asked questions below.
Products
Can I put my Gien earthenware in the oven or microwave?
Earthenware is particularly sensitive to thermal shock. To ensure the longevity of your tableware, we recommend that you do not use it in the oven or microwave.
How should I wash my Gien tableware?
You can wash your earthenware tableware by hand using a sponge and standard washing-up liquid. You can also safely put your earthenware in the dishwasher for domestic use. Be sure to select regular program (avoid the fast-washing program) and do not exceed the recommended amount of detergent. For more information on using Gien products, visit the Use and Care page.
I would like to personalize my tableware. Who should I send my request to?
For orders of 24 plates or more, the Faïencerie de Gien offers a unique customization service. Please refer to our explanatory brochures and price lists on the page "On-demand customization service", then send your request to wecare@gien.com. We will be delighted to assist you with your projects.
Can you estimate the value of my Gien service?
If you want to have your Gien pieces valued, we advise you to send your request to an auctioneer, as the Faïencerie de Gien is not authorised to carry out this type of appraisal.
I would like to buy a single plate. Is that possible?
Our products sold in sets (plates, cups, etc.) on our website are not sold individually.
Orders and payment
Which payment methods are accepted?
Our website accepts all types of credit cards (Visa, MasterCard, Amex, etc.). For even faster payment, we are delighted to offer PayPal, Apple Pay and Google Pay options.
I cannot place an order.
For assistance with placing your order, please do not hesitate to contact our Customer Service team at wecare@gien.com. We will be delighted to help you.
Where can I find my invoice?
If you have any questions regarding your previous orders or invoices, please contact us by email at wecare@gien.com. We will be happy to assist you.
Miscellaneous
What are the preparation and delivery times?
We are pleased to offer a maximum order preparation time of 4 working days, subject to product availability. Your parcel will be delivered within 24 to 72 hours after leaving the Faïencerie for all deliveries in mainland France.
How can I become a professional customer of Faïencerie de Gien?
To become a business customer, please contact web@gien.com with details. You will then be put in touch with the sales representative for your area.
I would like to purchase Gien products in a shop. Where can I go?
You can find a list of our retailers in our "Our Stores" section. For any further questions, please contact boutiquegien@gien.com
I would like to visit the Museum or the Manufactory. How can I do?
For any questions regarding visits to the Faïencerie and its Museum, please contact the Museum at museegien@gien.com, or by telephone on 02.38.05.21.06.
