Delivery information
Shipping Information
We are pleased to offer a maximum order processing time of 4 business days, subject to product availability. If any products are out of stock or if unexpected issues arise, we will notify you by email as soon as possible.
Delivery costs
| Total order amount | Delivery costs |
| $ 500.00 to $ 699.00 | $ 240.00 |
| $ 700.00 to $ 899.00 | $ 230.00 |
| $ 900.00 to $ 1 099.00 | $ 220.00 |
| $ 1 100.00 to $ 2 199.00 | $ 210.00 |
| $ 2 200.00 to $ 2 399.00 | $ 230.00 |
| $ 2 400.00 to $ 2 499.00 | $ 240.00 |
| $ 2 500.00 to $ 2 599.00 | $ 250.00 |
| $ 2 600.00 to $ 2 699.00 | $ 260.00 |
| $ 2 700.00 to $ 2 799.00 | $ 270.00 |
| $ 2 800.00 to $ 2 899.00 | $ 280.00 |
| $ 2 900.00 to $ 2 999.00 | $ 290.00 |
| $ 3 000.00 and over | $ 300.00 |
Where do we deliver?
The Faïencerie de Gien ships towards the USA and Canada, excluding the following areas: American Samoa, Micronesia, Guam, Hawaii, the Marshall Islands, the Northern Mariana Islands, Palau, Puerto Rico, the U.S. Virgin Islands, and U.S. military locations (Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific).
Estimated Delivery Time
Your order will be delivered within 7 business days after shipment, excluding any custom processing time.
Order Tracking
As soon as your order is shipped, you will receive a tracking link by email. This will allow you to follow your package in real time.
Need Help?
If your delivery is delayed due to an unexpected event, please contact us at wecare@gien.com. Our team will assist you and provide updates on your order status.
